Shipping & Returns
Shipping Policy
At Shimizu 清水, we strive to provide the best possible delivery experience to our customers. We offer free standard shipping on all orders, and expedited shipping is available at an additional cost. We carefully package each item to ensure its safe arrival. If you have any questions or concerns about our shipping methods, please don't hesitate to contact us.
Return & Exchange Policy
At Shimizu 清水, our utmost priority is your satisfaction with your purchase. Should you find yourself dissatisfied for any reason, we are pleased to offer complimentary returns and exchanges within a generous 30-day window from the date of purchase. Please ensure that all items are returned in their original condition and packaging to facilitate a smooth process.
Kindly note that refunds will be issued at 75% of the total cost of the item returned, and customers are responsible for covering the costs associated with return shipping. Rest assured, all return shipments will be handled efficiently and securely through a designated shipping organization.
Should you require further clarification or assistance regarding our return and exchange policy, please do not hesitate to reach out to our dedicated team. We are here to address any questions or concerns you may have with the utmost care and professionalism. Your satisfaction is our commitment.